Refund policy

Last Update: July 10, 2026

At Uptown Fashion Wear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Return Window

You have 30 days from the date of delivery to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility & Item Condition

To be eligible for a return, your item must meet the following criteria:

  • Condition: Items must be unworn, unwashed, and in the same condition that you received them.
  • Tags: All original tags and labels must still be attached to the garment.
  • Packaging: Items should be returned in their original packaging where possible.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

3. Non-Returnable Items

For health and hygiene reasons, the following items are Final Sale and cannot be returned:

  • Intimate apparel (bodysuits, swimwear, undergarments).
  • Jewelry and accessories.
  • Items marked as "Final Sale" or "Clearance" at the time of purchase.
  • Gift cards.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@uptownfashionwear.com with your order number and the reason for the return.
  2. Authorization: Once your return is authorized, we will provide you with the return shipping address.
  3. Shipping: Pack your items securely and mail them to our facility. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable.
  • Defective/Wrong Items: If you receive a defective item or the wrong product, please contact us immediately. In these specific cases, Uptown Fashion Wear will cover the return shipping costs.

6. Restocking Fees

  • No Restocking Fee: We do not charge a restocking fee for returned items. You will receive a refund for the full price of the item(s) purchased, provided they meet the return conditions.

7. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Timeframe: Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product in a different size, please contact us at info@uptownfashionwear.com

Please note that exchanges are subject to stock availability.

9. Contact Information

For any questions regarding our Return and Refund Policy, please reach out to us:

Store Name: Uptown Fashion Wear
Legal Business Name: Uptown Fashion Wear LLC
Michigan Entity ID: 802424075

Store Address: 2411 Seven Mile E, Detroit, MI 48234, United States.
Phone: +13136879734
Email: info@uptownfashionwear.com

Opening Hours:
Monday - Saturday: 11:30AM – 7:00PM
Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within 24 hours