FAQ

Frequently Asked Questions (FAQ)

1. ORDERING & PAYMENTS

What payment methods do you accept?
We accept all major credit and debit cards, including:

  • Visa, Mastercard, American Express, and Discover.
  • Diners Club, JCB, and Maestro.

Is my payment secure?
Yes. Our website uses 128-bit SSL encryption to protect your data. We do not store your credit card information on our servers; all payments are processed through secure, PCI-compliant payment gateways.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 2 hours at info@uptownfashionwear.com

Because we aim to process orders within 1–2 business days, we can only make changes if the order has not yet been dispatched.

2. SHIPPING & DELIVERY

How much does shipping cost?
Shipping is FREE for all orders within the United States. There are no minimum purchase requirements.

How long will it take to get my order?

  • Processing Time: 1–2 business days (Monday – Saturday).
  • Transit Time: 3–7 business days (Monday – Saturday).
  • Total Delivery Time: Typically 4–9 business days.

Note: Orders placed after our 3:00 PM EST cut-off time will begin processing the next business day.

Which carriers do you use?
We partner with USPS, UPS, FedEx, and DHL to ensure your package arrives safely and quickly.

Do you ship internationally?
Currently, we only ship within the United States (including Alaska, Hawaii, and P.O. Boxes).

3. RETURNS & REFUNDS

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached.

How do I start a return?
Please email us at info@uptownfashionwear.com with your order number. Once authorized, we will provide you with the return address.

Who pays for return shipping?
Customers are responsible for the cost of return shipping. However, there are no restocking fees. If you received a defective or incorrect item, please notify us within 48 hours, and we will cover the return costs.

When will I receive my refund?
Once we receive and inspect your return, we will process your refund back to your original payment method. This typically takes 5–10 business days to appear on your statement.

4. ABOUT THE STORE

Where is Uptown Fashion Wear located?
Our boutique is located at:
2411 Seven Mile E, Detroit, MI 48234, United States.

What are your business hours?
We are open:

  • Monday – Saturday: 11:30 AM – 7:00 PM (EST)
  • Sunday: Closed

Time Zone: (GMT-05:00) Eastern Standard Time (New York)

Is this a Black-owned business?
Yes! Uptown Fashion Wear is a proud Black-owned boutique founded by Brandi D. Sholar, dedicated to serving the Detroit community with the latest in inclusive fashion.

How can I contact you?

Store Address: 2411 Seven Mile E, Detroit, MI 48234, United States.
Phone: +13136879734
Email: info@uptownfashionwear.com
uptownfashionwearllc@gmail.com

Opening Hours:
Monday - Saturday: 11:30AM – 7:00PM
Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within 24 hours