FAQ

1. Where is Uptown Fashion Wear located?

Uptown Fashion Wear is located at 2411 Seven Mile E, Detroit, MI 48234, United States.

2. What are your store hours?

Our opening hours are:

  • Monday – Saturday: 11:30 AM – 7:00 PM
  • Sunday: Closed

3. What time zone does Uptown Fashion Wear follow?

Our business operates on Eastern Time (New York).

4. How can I contact Uptown Fashion Wear?

You can contact us by:

5. How quickly will I receive a response?

We aim to respond to all customer inquiries within 24 hours.

6. Can I visit your physical store?

Yes. You are welcome to visit our store during our regular business hours, Monday through Saturday from 11:30 AM to 7:00 PM.

7. Can I contact you outside business hours?

Yes, you can send us an email at any time. We will review your message and respond as soon as possible, typically within 24 hours.

8. What should I do if I have a question about a product?

You can contact our customer support team by phone or email with any questions about our products, including product details, sizing, availability, or general assistance.

9. Are you open on Sundays?

No. Uptown Fashion Wear is closed on Sundays.

10. How long does order processing take?

Orders are typically processed within 1–2 business days.

11. How long does shipping take?

After processing, delivery typically takes 3–7 business days.

12. What is the order cut-off time?

Our daily order cut-off time is 3:00 PM (GMT-05:00) Eastern Standard Time (New York).

13. Do you offer free shipping?

Yes, we offer free shipping on orders within our shipping area.

14. Where do you ship?

We currently ship to addresses within the United States.

15. What is your return policy?

You may request a return within 30 days of receiving your order, subject to our return policy.

16. Who pays for return shipping?

The customer is responsible for the return shipping fee.

17. Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

18. How long does it take to receive a refund?

Once your return is received and approved, refunds are typically processed within 10 days.

19. What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

20. What is the best way to contact customer support?

For quick assistance during business hours, you can call us at +13136879734. You can also email us at info@uptownfashionwear.com and we aim to respond within 24 hours.